Payment Policy

Payment Policy

Thank you for shopping with Widefall. We are committed to providing a secure and transparent payment experience for all our customers.

Please read this policy carefully to understand how we process transactions made on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Klarna
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Shop Pay

2. Payment Currency

All transactions made on our website are processed in U.S. Dollars ($).

3. Payment Confirmation

Your payment is charged immediately after your order has been confirmed.

You will then receive an order confirmation email containing your order details.

If the payment is declined or flagged as potentially fraudulent by Shopify:

  • the order will not be processed,
  • you will be notified by email,
  • you may be asked to try again or use a different payment method.

4. Order Verification

For security and fraud prevention purposes, we may contact you to confirm certain information before processing your order.

This may include:

  • verification of your email address,
  • confirmation of your shipping address,
  • a request for identification documents (in rare cases involving suspicious activity).

We reserve the right to cancel any order that does not pass our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • your order will not be processed,
  • you will need to return to checkout to complete payment again.

If funds have been charged but the order has not been confirmed, please contact us immediately at: contact@widefall.com

6. Cancellation and Refund Policy

Cancellations

If you wish to cancel your order after payment has been processed, please contact us at contact@widefall.com within 12 hours of placing the order.

Refunds are issued using the original payment method.

Refunds

Please refer to our Return and Refund Policy for information regarding:

  • eligibility criteria,
  • processing times,
  • applicable procedures.

Refunds may take up to 30 business days to appear in your account, depending on your bank’s processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activity, Widefall reserves the right to perform verification checks on certain payments.

Additional information or confirmation may be requested for transactions considered high risk.

CONTACT

We respond to all inquiries within 24 business hours.

Trade name: Widefall
Company address: 200 rue de la Croix Nivert, 75015 Paris, France
Legal structure: Sole proprietorship
Phone: +33 7 80 93 56 22
Email: contact@widefall.com
SIREN: 942 233 545
SIRET: 942 233 545 00022
VAT Number: FR 76942233545
APE Code: 4791A – Distance selling via general catalogue
Nature of business: Commercial